Shipping Policy
Effective Date: March 10, 2026
Website: kehkinternationalsite.com
This Shipping & Delivery Policy describes how kehkinternational processes and ships orders, typical delivery timeframes, how tracking works, and what happens in cases of customs charges, address changes, cancellations, damage, or loss.
Merchant / Contact Details
The merchant responsible for this policy is:
- Brand / Store: kehkinternational
- Website: kehkinternationalsite.com
- Phone: 1(518)9865104
- Email: support@kehkinternationalsite.com
- Address: Unit - B, 4/F, Summit Building, 30 Man Yue Street, Hung Hom, Kowloon, Hong Kong
Fulfillment Overview (How We Ship)
To operate efficiently and reduce unnecessary warehousing, some products may ship directly from our trusted manufacturing partners and/or international fulfillment centers. This model supports steady availability, reasonable pricing, and a more streamlined supply chain.
Please note: some orders may ship in multiple parcels depending on item size, availability, or warehouse location.
Handling Time & Shipping Fee
Handling time (before shipment)
After an order is placed, we prepare it for dispatch (verification, packing, and routine checks).
- 2–4 business days for most orders
- Up to 5 business days during peak seasons (e.g., holidays/New Year)
Shipping fee
Flat rate: $5.99 per order (regardless of destination)
Estimated Delivery Timeframes
Delivery time depends on the destination and carrier network. These timeframes are estimates only and should not be treated as guaranteed delivery dates.
| Region | Estimated Delivery Time |
|---|---|
| United States | 10–15 business days |
| Canada / UK / Australia | 11–16 business days |
| Rest of World | 15–20 business days |
Tracking Information
When your parcel ships, you’ll receive a shipping confirmation email with tracking details.
Please note:
- Tracking may take 1–3 business days to update after the shipping label is created.
- If updates don’t appear immediately, the parcel may still be moving through the carrier network.
- Tracking scans can be less frequent on certain routes or for oversized parcels.
Customs, Duties & Taxes (International Shipping)
International shipments are typically sent DDU (Delivered Duty Unpaid), meaning:
- Any customs fees, duties, or import taxes charged by your country are the customer’s responsibility.
- kehkinternational is not responsible for delays caused by customs inspection or clearance.
Customs requirements vary by destination.
Order Changes & Cancellations
We start processing orders shortly after purchase to keep fulfillment on schedule.
- For address updates or cancellation requests, email support@kehkinternationalsite.com within 12 hours of placing your order.
- Once an order has entered processing, changes or cancellations may no longer be possible.
Damaged or Lost Packages
If your order arrives damaged
Send us clear photos within 72 hours of delivery (item + outer packaging + shipping label). After review, we will arrange a free replacement where applicable.
If your package is lost in transit
If the carrier confirms the parcel is lost, we will ship a replacement at no additional cost.